Job Title: Expert Property Manager

Location:  Bracknell

Brand: Chancellors

Salary: £40,000-£50,000 per annum

About Chancellors:     

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities:   

Duties will include:

• Working as part of the Expert services team with conducting document approvals and assisting staff throughout lettings with any queries they have.
• Meet and exceed both team and individual service standards
• Delivering an exceptional service for continued growth of the business
• Deal with standard enquiries for all disciplines and ensure all client queries are dealt with efficiently and in a timely manner.
• Ability to deal with complex queries alongside the Property Management teams.
• Investigate and resolve queries and problems. Advise and recommend a course of action on range of property issues.
• Where necessary deal with tenant & landlord disputes and complaints in writing and verbally to resolve to all parties satisfaction.
• Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client & customer disputes, issues and complaints. Manages expectation and ensure you follow up all queries.
• Calling existing clients to gain management upgrades and referral opportunities
• Work closely with the Expert Services team to ensure all tasks are completed in line with business needs.
• Ensure that all queries are dealt with promptly and effectively and action is taken in line with agreed service standards.
• Maintain and use office systems effectively
• Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients
• Follow the approval process to ensure all documents approvals that are sent to Expert Services are dealt with daily.
• Assist and answer complicated lettings queries to all areas of the business, following our standard procedures.
• Review and sign off requests from branches and central teams in line with company parameters.
• Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
• Apply an understanding of legal requirements

Skills required:

• Previous Property Management/ Lettings experience (5 years minimum).
• Be ARLA qualified (desirable).
• Strong communication skills both on telephone and in writing.
• Quick to learn and follow procedures.
• Highly organised with an acute attention to detail.
• Determination to manage and meet Client expectations.
• Able to make investigative inquiries when issues arise and maintain an objective view.
• Able to work on own initiative and take ownership of problems.
• Able to work to tight deadlines and deal with high volumes.
• Stay calm and positive under pressure, pacifying in challenging situations.
• Self-motivated to achieve required goals.
• Ability to question and analyse information, in order to identify root cause of issues and enable effective decision making.
• Positive approach and outlook in the face of adversity.

What we can offer you:

• Proven track record for career growth and advancement within the company  
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment  

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.   
• Retail discounts.   
• Regular awards & incentives for Top achievers.   
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.   
• Structured training & support.   

Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.