Job Title: Administrator

Location:  Richmond

Brand: Chancellors

Salary: £27,500.00 per annum

Hours: Monday to Friday from 8:30am - 5:30pm (Please note, that this is an office based role)

About Chancellors:     

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud heritage dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built a reputation for exceptional service, expert local knowledge, and a strong commitment to our customers and communities.

As part of the LRG group, one of the UK’s largest and most forward-thinking property services organisations, Chancellors combines the strength and scale of a national brand with a personal, local approach.

Job Summary and Key Responsibilities:   

This is an exciting opportunity to join our Richmond branch as an Administrator. We are looking for highly organised and outgoing administrator in a client focused role that rewards excellent customer service and attention to detail.

Duties will include:

Building and maintaining strong client relationships to encourage repeat business
Managing the end-to-end lettings administration process, ensuring all procedures and timescales are met
Verifying tenant applications, arranging references, compliance checks, inventories, and required works
Issuing accurate documentation and legal paperwork in a timely manner
Maintaining accurate property records, system notes, and databases
Liaising with landlords, tenants, and third-party contractors to coordinate works and inspections
Handling queries and resolving issues promptly in line with service standards
Managing client expectations and proactively preventing or escalating complaints as appropriate
Ensuring compliance with all lettings legislation, codes of conduct, and internal procedures
Conducting and arranging property inspections as required
Maintaining office supplies and marketing materials

Skills required:

Highly organised with acute attention to detail
Able to work to tight deadlines and deal with high volumes
Able to prioritise
Good standard of written English
Stay calm and positive under pressure
Quick to learn and follow procedures

What we can offer you:

Proven track record for career growth and advancement within the company  
Market leading training and ongoing professional development  
Supportive and collaborative team environment

Benefits:

Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.   
Retail discounts.   
Regular awards & incentives for Top achievers.   
Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
Excellent parental leave & company fertility policy in place.   
Structured training & support.

Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.   